BETiS hotline UK Terms of Service

§1
Definitions

• Services - technical support for auto repair shops or independent persons in the area of vehicle repair in the form of a technical telephone helpline (see Annex 1 for a detailed scope of the Services)
• Service Provider - Biuro Ekspertyz Technicznych i Szkoleń Sławomir Olszowski with registered office in Poland at Mireckiego 12/8, 26-600 Radom, REGON 140421138, EU VAT PL7961324115
• Customer - an entity using the Provider's Services, resident or doing business in the United Kingdom, who is a party to the Agreement and who agrees to be bound by these Terms of Service
• Contract – the contract concluded between the Service Provider and the Customer, the purpose of which is to provide Services to the Customer and the detailed terms of which are set out in these Terms of Service
• Payment operator - a company that processes card payment transactions: Stripe Payments Europe, Ltd.
• Parties - Service Provider and the Customer
• Customer's E-mail - e-mail address provided by the Customer when completing the registration form, used for all purposes of written correspondence between the Service Provider and the Customer
• Service Provider's E-mail - hotline@ekspertyzy-szkolenia.pl - the Service Provider's address for all written correspondence between the Service Provider and the Customer

§2
Terms of use of the Services

1. The use of the Services requires the Customer's acceptance of the Terms of Service and Privacy Policy, which is tantamount to concluding the Contract without the need for a separate contract.
2. The Services operate on a monthly subscription basis.
3. In order to gain access to the Services, the Customer fills in the form at the bottom of the page www.betis.com.pl/hotline/en/UK/ and enters his/her payment card details on the Payment Operator's website. The necessary information has been marked with an asterisk:
   • First and last name of the orderer
   • Orderer's address (for invoice)
   • Contact e-mail
   • Access telephone number
   • Payment card details (on the next page with the payment provider)
   Additional information (optional) is, for example, information that is needed to issue an invoice to the company, i.e:
   • Company name
   • UK VAT number
   • Company address
   If no additional information is provided, payments will be processed like for a private individual.
4. The use of the Services requires the Customer to have a telephone number registered in the UK (starting with +44) with the ability to make calls within the UK.
5. The Service Provider reserves the right to refuse to provide the Services and to disable access in case of violation of the law or the provisions of these Terms of Service.
6. Within one subscription to the Services, the Service Provider shall activate access to one telephone number.
7. The documents exchanged between the Service Provider and the Customer as part of the provision of Services will be sent via email to the Customer's E-mail address and the Service Provider's E-mail address.

§3
Conditions for the provision of Services

1. Services are provided in English and Polish where:
   • English hotline number is +44 20 8089 9600
   • Polish hotline number is +44 20 8157 0701
2. The Service Provider is obliged as a professional to provide the Services with due diligence. The Service Provider indicates that the Services shall be performed by competent persons. The Service Provider's obligation to provide the Services starts upon successful entry of payment card details and authorisation of payment with the Payment Provider.
3. Hotline working hours - Monday to Friday (on working days) from 07:00 AM to 03:00 PM UK time (GMT+0 in winter, GMT+1 in summer). This does not apply to periods during so-called "force majeure" or days which are statutory holidays in Poland. Both the Service Provider and the Customer are aware that in any calendar year there will be several days that are working days in Great Britain and statutory holidays in Poland. “Force majeure" shall be understood as an extraordinary event whose occurrence is beyond the control of the Parties and which the Parties cannot prevent with due diligence, in particular: war, state of emergency, natural disaster, epidemic, quarantine restrictions, revolutions, riots and strikes.
4. The purpose of the BETiS hotline UK is to provide, in the form of interactive training during a telephone call, a method of solving a service problem occurring during the repair of a vehicle performed by the Customer.
5. If the Service Provider's consultant is unable to provide an answer during the phone call, he/she is obliged to call back.
6. The service provider may provide advice to the recipient only if the phone call is made from a number authorised by the recipient during registration. The recipient may at any time and free of charge change the authorized telephone number to another one by sending a request by e-mail.
7. The provider will record the calls for quality control purposes and store them for at least one month.
8. The Customer is obliged to use the Services in a lawful manner with respect to personal rights and copyrights and intellectual property of the Service Provider and third parties.
9. The Service Provider shall not answer questions that are offensive or violate the personal rights of third parties, or are otherwise unlawful.
10. The Service Provider is not liable for any damage caused to the Customer or any third party in connection with the provision of Services. Any liability of the Service Provider for the Services provided is excluded.
11. The service provider reserves the right to carry out necessary maintenance work on IT systems, which may cause temporary difficulties or prevent the Customers from using the services.

§4
Payments

1. Payment is made in advance for the month to which it relates.
2. For the provision of the Services, the Customer will pay the Service Provider a fee in the amount of:
   • If it is a company (VAT payer): £79 (in words: seventy-nine British pounds) per month of access to the Services. This amount will be charged to the Customer's card and is a net amount. The Customer shall settle the VAT on the "reverse charge" basis.
   • If not a company (not a VAT payer): £79 gross (in words: seventy-nine British pounds gross) per month of access to the Services.
   • The first month (30 days) of provision of the Services is considered a trial period, which is exempt from payment.
3. The amount of remuneration referred to in §4.2 may be modified by the Service Provider provided that the Service Provider must inform the Customer of the modification of the amount of remuneration at least one month in advance by sending an email to the Customer's E-mail address. In this case, the Customer will have the option to cancel the subscription (he has the option to cancel at any other time as well).
4. Payment will be collected automatically by the Service Provider once a month. In the case of several consecutive unsuccessful attempts to collect the amount for the Services, the Service Provider will deactivate the Customer's access to the Services after 7 days.
5. The Customer authorizes the Service Provider to save the payment methods and to automatically charge them on a monthly basis for as long as the Customer does not cancel the subscription.
6. The subscription will automatically renew each month without notice until the Customer cancels it.
7. Payment of the remuneration for the Services for each month of the subscription period is made through the payment service system of the Payment Provider.
8. Payment of the price shall be deemed to have been made when the bank account indicated by the Service Provider is credited.
9. The Customer agrees to the sending of invoices in PDF format, electronically to the Customer's e-mail address.

§5
Duration of the Contract

1. The Contract is concluded for an indefinite period.
2. The Contract may be terminated by either party at any time by email. If the Customer cancels the subscription during the period for which he/she has paid, the Services will be provided until the end of the billing period.

§6
Processing of personal data

1. In order to perform the Contract and on the basis of the Contract, the Service Provider processes the data of the Customer and in some cases also of a person authorised by the Customer to use the Services (e.g. an employee of the Customer) to the extent and for the period necessary for the provision of the Services or their settlement. Full information on data processing can be found at www.betis.com.pl/hotline/en/UK/privacy-policy/.
2. The Customer shall comply with the information obligation regarding the processing of personal data with respect to all persons who are authorised by the Customer to use the Services. The personal data of callers to the hotline that the Service Provider processes are the name and surname of the authorised person, telephone number and voice (call recording). In this way, the Service Provider will not have to play the recorded information about the processing of personal data and call recording with each telephone call. In order for the information obligation to be fulfilled, it is sufficient for persons authorised by the Service Provider to read the privacy policy at www.betis.com.pl/hotline/en/UK/privacy-policy/ and sign a short note stating that they have read it. In the event of non-compliance with this information obligation, the Customer shall bear any consequences which may arise therefrom.

§7
Final provisions

1. For the avoidance of doubt, the Parties agree that if any part of this Contract should prove to be invalid or otherwise legally defective, the remainder of the Contract shall remain in full force and effect.
2. This Contract shall be governed by the laws of Poland.
3. In matters not covered by these Terms of Service, the provisions of generally applicable Polish law shall apply.
4. The Service Provider reserves the right to change these Terms of Service for important reasons, informing the Client about the changes by e-mail.

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Annex 1 - scope of Services

At present, we limit ourselves to passenger vehicles:

1. Full scope of diesel engines
2. Full scope of petrol engines
3. Alternative fuel engines: LPG, CNG
4. Hybrid vehicles
5. Electric vehicles
6. Active safety systems: ABS, ESP
7. Passive safety systems: Airbag, pedestrian protection
8. Power steering systems: hydraulic, electro-hydraulic, electric
9. Active suspension
10. Exhaust treatment systems: DPF, SCR, GPF
11. Air conditioning systems
12. Comfort systems: central locking, automatic lighting, park assist systems, infotainment, driver assistance systems
13. Full analysis of wiring diagrams – assistance in performing diagnostics and checking the electrical system
14. Analysis of schematic diagrams – explanation of how the various systems and circuits work
15. Fuses and relays
16. Full assistance with automatic transmissions, in particular:
    • Operating procedures
    • Selecting operating fluids
    • Maintenance procedures
    • Repair procedures
    • Computer diagnostics
    • Assistance in finding and determining fault: both electrical and mechanical
    • Dynamic oil change
17. Computer diagnostics:
    • problems with connection and information readout
    • analysis of DTCs
    • analysis of actual values
    • step-by-step guidance in diagnosing a particular system and determining the cause of problems
    • diagnostic procedures (coding, component tests, adaptations, etc.)
18. Vehicle electronics and electrical engineering
19. Calibration of LED lights, Full LED, Matrix LED, Matrix LED HD, MULTIBEAM, ...
20. Calibration of radars and cameras in driver assistance systems
21. Application of specialised repair shop chemicals
    • Sealing technologies
    • Adhesive technologies