Consult an expert when repairing a vehicle that proves tricky to diagnose or requires specialist knowledge.
Hotline partners:
Take advantage of specialists' knowledge.
Since 2006, we've been training mechanics in vehicle diagnosis and repair (more than 6,700 training courses so far), helping repair shops in difficult repair cases (average of 1200-1600 calls per month) and writing expert opinions for courts, the police and insurance companies (more than 3,000 expert opinions).
Repair faster.
Atypical faults steal a lot of time - use the "phone a friend" lifeline and avoid many hours of frustrating search.
Earn more.
When you do a difficult repair in 2 hours instead of 8, you gain 6 hours to repair other vehicles.
One month free.
After signing up you can test hotline for a month and cancel the subscription at any moment.
Hotline examples
| EXPERT: | What car is it? |
| MECHANIC: | A 2014 C-Elysée. |
| EXPERT: | Do you have a VIN number? |
| MECHANIC: | Sure! Can I dictate? |
| EXPERT: | Please. |
| EXPERT: | Is this a diesel? |
| MECHANIC: | Yes, 1.6 HDi. BlueHDi. |
| EXPERT: | What year is that Partner? |
| MECHANIC: | One second... 2019 and that's a 100 horsepower engine... |
| EXPERT: | Yes, yes, it's a BHY motor, I know this engine. So nineteen... nice. And you've got trouble codes in the engine? |
| MECHANIC: | and my question is... how should this be done? Is there a manual for it? |
| EXPERT: | Do you want to remove the entire mechatronics module? Or just the ECU? |
| MECHANIC: | Yes. I mean the ECU, just the ECU. |
| EXPERT: | But you know what, this is a 2017 car... what code does the transmission have? |
| MECHANIC: | DQ381. |
| EXPERT: | What engine? |
| MECHANIC: | 1.4 petrol, 103 kW. |
| EXPERT: | Ok, what exactly is the situation? |
| MECHANIC: | We can't start it, it behaves as if the battery is weak, I mean, the starter motor is not working, we can only hear the ticking of the electromagnet. Also... we checked the wiring and we found out that there is not enough power from the engine controller to the starter relay. And not only that, the battery we put in is brand new, but when the car stays overnight, in the morning when I go to start it, the starter clicks, but if I connect a second battery in series then the car starts with no problem. |
| EXPERT: | This means that either you have no ground on the engine or you have a high-current cable that is defective. |
| EXPERT: | Wait a minute, what year is this? |
| MECHANIC: | 2013. |
| EXPERT: | 1.6? |
| MECHANIC: | No, 2.0. |
| EXPERT: | Okay, what's the output? |
View all examples
Distinctions
Frequently Asked Questions
How much does a consultation cost?
Single consultations often consist of multiple calls, because it is very common that an expert asks the mechanic to check/measure something or that he needs some time to analyse the case. The cost is:
£29
for a 20 minute consultation
£49
for a 40 minute consultation
£79 per month
for a subscription with unlimited consultations
where only the actual call time minutes are counted. In the majority of cases 20 minutes is enough to fully solve one case.
We also offer a monthly subscription with unlimited consultations called BETiS hotline. Many repair shops have chosen to opt for this option, because they noticed that it's a huge speed up to call often even for simple things. One of the mechanics put it this way: "When I'm near the car, it is faster to call BETiS to ask for schematic analysis than to go clean my hands, fire up the computer and find and analyse the schematic myself."
The first month of BETiS hotline is free and after that it costs £79 per month (you can cancel any time).
All the amounts are:
- the gross amounts for private individuals (non-VAT payers)
- the net amounts for businesses (VAT payers)
Why this way?
We are a company with headquarters in Poland and there is a very unusual situation here, where neither Poland nor the UK want VAT when providing this kind of service to non VAT payers. Until the laws of either country change, there is simply no tax, so services for individuals can be just as cheap as for businesses.
Who can use the hotline?
Currently anyone in the UK with a UK telephone number (starting with +44).
If you are from another country and would like to use BETiS hotline - write to us! If we'll have enough people interested from your country, we'll launch a hotline there too.
In what languages does the hotline operate?
The hotline operates in Polish and English, so you can choose which language you prefer. If you sign up for BETiS hotline you will get access to 2 numbers and at any time you can use whichever number you prefer in the same fashion (this might be handy if you run a repair shop with both English and Polish mechanics).
What is the scope of the hotline?
At present, we limit ourselves to passenger vehicles:
- Full scope of diesel engines
- Full scope of petrol engines
- Alternative fuel engines: LPG, CNG
- Hybrid vehicles
- Electric vehicles
- Active safety systems: ABS, ESP
- Passive safety systems: Airbag, pedestrian protection
- Power steering systems: hydraulic, electro-hydraulic, electric
- Active suspension
- Exhaust treatment systems: DPF, SCR, GPF
- Air conditioning systems
- Comfort systems: central locking, automatic lighting, park assist systems, infotainment, driver assistance systems
- Full analysis of wiring diagrams – assistance in performing diagnostics and checking the electrical system
- Analysis of schematic diagrams – explanation of how the various systems and circuits work
- Fuses and relays
- Full assistance with automatic transmissions, in particular:
- Operating procedures
- Selecting operating fluids
- Maintenance procedures
- Repair procedures
- Computer diagnostics
- Assistance in finding and determining fault: both electrical and mechanical
- Dynamic oil change
- Computer diagnostics:
- problems with connection and information readout
- analysis of DTCs
- analysis of actual values
- step-by-step guidance in diagnosing a particular system and determining the cause of problems
- diagnostic procedures (coding, component tests, adaptations, etc.)
- Vehicle electronics and electrical engineering
- Calibration of LED lights, Full LED, Matrix LED, Matrix LED HD, MULTIBEAM, ...
- Calibration of radars and cameras in driver assistance systems
- Application of specialised repair shop chemicals
- Sealing technologies
- Adhesive technologies
At what hours can I use the hotline?
Our hotline currently operates on weekdays between 07:00 a.m. and 03:00 p.m. UK time (GMT+0 in winter, GMT+1 in summer).
Please note, due to differences in bank holidays between Poland and the United Kingdom, there are a few weekdays in the UK on which we will not be able to provide services. These are:
- January 6, 2022 - The Three Kings' Day
- May 3, 2022 - Constitution Day
- June 16, 2022 - Body of Christ
- August 15, 2022 - Assumption of Mary
- November 1, 2022 - All Saints' Day
- November 11, 2022 - Independence Day
We apologise for any inconvenience this may cause.
How do I cancel my BETiS hotline subscription?
Write to us (hotline@ekspertyzy-szkolenia.pl) from the e-mail address you provided during registration, preferably no later than 3 working days before the next payment date.
You will of course retain access to the BETiS hotline until the end of the billing period.
Do you have another question?
Call us at +44 20 8089 9600 or email us by submitting the form below.